Our priority is ensuring that our clients receive a quick response and resolution for any IT issues that arise, handled by a personable and familiar team of IT professionals who know exactly how your IT systems work.
We provide end-to-end IT support for your day-to-day business operations, from assisting your staff with common everyday hardware or software issues, to ensuring that business critical services, such as internet connectivity, email and telephony are running optimally and any issues are resolved quickly and efficiently.
3Link IT Solutions provides competitively priced support packages tailored to your business needs; we can cover your whole team, your entire IT inventory, or something between. We find that a flexible and adaptive approach to support provides our clients with the best possible service.
Running a small business in Canterbury is rewarding, but IT problems can slow you down. Don't waste time wrestling with technology – let our friendly IT experts take care of it! We offer a range of solutions designed to keep your systems running smoothly, securely, and efficiently.
End-User Support:
Imagine this: a printer malfunction throws your entire office into a frenzy. Sound familiar? Our reliable and trusted technicians are just a phone call or email away, ready to resolve any IT issue your staff encounters. We offer both remote and on-site support options to fit your needs, so you can get back to focusing on what matters most – your business.
Network Security:
Is your business network secure? Cybersecurity threats are a growing concern for all businesses. We proactively manage your network infrastructure, including servers, printers, and internet connections, implementing layered security solutions like firewalls and anti-virus software to safeguard your valuable data. We also offer security awareness training to keep your staff informed about best practices.
Cloud Solutions:
Feeling bogged down by managing your own IT infrastructure? Cloud solutions can free up your time and resources. We can help you migrate your email, file storage, and other applications to the cloud (think Microsoft 365 or Google Workspace). This allows you to access your data from anywhere, on any device, and gives you peace of mind knowing your data is securely stored. We can even help you find cloud-based solutions for specific needs like accounting or manufacturing.
Data Backup and Recovery:
Ever experience a data loss nightmare? Don't let it happen to you! We offer secure and automated data backup solutions so you can recover your files quickly and efficiently in case of any issues. This is crucial to prevent data loss and potential legal ramifications.
IT Project Management:
Taking on a new IT project can be daunting. Let us handle the complexities! Our IT project management services ensure clear communication, efficient resource allocation, and minimised risks. This means your IT projects run smoothly, on time, and within budget, freeing you up to focus on growing your Canterbury business.
We understand the unique needs of small businesses in Canterbury. Whether you're a local restaurant, a retail shop, or a professional services firm, we have the expertise to help you leverage technology to achieve your goals.
We understand that every Canterbury business has unique IT needs and budgets. That's why we offer a variety of transparent and flexible IT support pricing options to ensure you get the exact level of support you require. Here's how we structure our pricing:
Monthly Support Plans: Our most popular option, monthly plans provide ongoing, proactive IT support at a predictable monthly cost. These plans typically cover remote support for everyday issues, regular network maintenance, and security monitoring. In addition to remote support, we also offer full on-site support for those situations requiring a technician's physical presence. This ensures our clients have peace of mind knowing one of our team members will attend in person to guarantee a swift resolution.
Project-Based Pricing: For larger projects like IT infrastructure upgrades or cloud migrations, we offer project-based pricing. This provides a free initial consultation and a clear cost upfront for the entire project, helping you plan your budget effectively.
Transparency is Key: We believe in complete transparency when it comes to IT support pricing. We'll clearly outline what's included in each plan, along with any potential additional charges. You'll always receive a single, itemized invoice for any services provided.
Flexibility to Fit Your Needs: Our goal is to create a support solution that perfectly matches your business's specific requirements and budget, we can tailor a solution that works for you.
Canterbury-Specific Focus: As a trusted IT support provider for businesses in Canterbury, we understand the unique challenges you face. Our flexible pricing options ensure your business receives the right level of support to thrive in today's digital world.
Contact Us Today!
Ready to discuss a customized IT support solution for your Canterbury business? Contact us today and let's find the perfect fit for your needs and budget.
Expert IT Support for Your Canterbury Business:
We understand that IT issues can arise at any time. That's why we offer comprehensive IT support to keep your business running smoothly. Our dedicated support team is available:
Monday to Friday: 8:30 AM - 5:00 PM
Excluding Bank Holidays and Public Holidays: We ensure minimal disruption by following standard UK bank holiday schedules.
Need Help After Hours?
For urgent technical needs outside these hours, we offer premium emergency support options to minimize downtime and get you back on track quickly.
Benefits of Our Dedicated Support:
Peace of Mind: Knowing you have access to expert support, whenever you need it, allows you to focus on what matters most – running your business.
Fast Response Times: Our team is committed to resolving your issues promptly to minimize disruption.
Skilled Technicians: We have a team of highly trained and experienced IT professionals ready to assist you.
By choosing us as your IT partner, you gain the peace of mind that comes with having reliable and responsive support, whenever you need it.
Every minute your team or business can’t function due to IT issues counts. That's why we offer tiered support response times to ensure your critical issues are resolved quickly:
Business-Critical: We understand that some issues can halt your entire operation. That's why business-critical issues receive a guaranteed response within 1 business hour. These are defined as problems impacting the functionality of your entire company.
User-Critical: If a situation affects a specific department or individual user's ability to work, it's considered user-critical. Our team will address these issues within 2 business hours.
General IT Inquiries: For minor IT questions or troubleshooting, we'll log your email or phone call immediately. While our target response time for these general inquiries is within 2 business days, we often resolve them much faster – typically within 2 hours – exceeding our clients' expectations.
Here's why our support is exceptional:
Fast Response Times: We prioritize getting you back up and running as quickly as possible.
Skilled Technicians: Our team is highly trained and experienced in resolving a wide range of IT issues.
Clear Communication: We'll keep you informed throughout the resolution process.
Peace of Mind:
Knowing you have reliable support behind you allows you to focus on running your business. Our commitment to providing exceptional services in the Canterbury area is just one of the reasons why so many businesses choose us as their trusted IT partner.
Our comprehensive suite of backup solutions for SME’s in the Canterbury area, offering complete peace of mind.
Cloud Backup for Small Businesses: Securely backup your on-premise IT infrastructure, including servers and PCs, to the cloud.
M365 & Google Workspace Backup: Protect your critical business data in Microsoft 365 or Google Workspace with our cloud backup solutions.
Enhanced Security: Our cloud backups include built-in ransomware protection, safeguarding your data from this ever-present threat.
Complete Email Management: Ensure total accessibility to your email history with email archiving and journaling.
On-Premise Backup Options: We also offer modern on-premise backup solutions, following the industry-standard 3-2-1 approach. These solutions seamlessly integrate with our cloud backup services for a robust data protection strategy.
Fast and Easy Recovery: All our services come with in-built tools for quick and hassle-free data recovery.
Self-Service Options: Empower your team with self-recovery portals for specific services, allowing them to control their own data backups.
Industry-Leading Security: Our cloud backup solutions boast ISO 27001, ISO 9001, and SOC 2 Type II accreditations. These certifications guarantee the security of your data and your compliance with industry regulations.
Running a business today means juggling a variety of devices. From familiar desktops to smartphones and tablets, your IT needs are as diverse as your team. At 3Link IT Solutions, we understand that.
That's why we offer comprehensive IT support across all major operating systems, including Windows, Mac, and mobile platforms. Our team of skilled technicians is well-versed in handling any issue, regardless of the device in your hand.
We keep your business running smoothly, no matter what system runs the show.
Contact us today and experience the peace of mind that comes with knowing your entire IT ecosystem is in expert hands.
Keeping Canterbury Businesses Safe: Our Commitment to Your Data Security
At 3Link IT Solutions we understand the critical nature of your business data. That's why we take a multi-layered approach to cybersecurity, ensuring your information remains protected from evolving threats.
Here's how we safeguard your data:
Industry-Leading Antivirus & Endpoint Protection: As an ESET partner, we leverage ESET security solutions, recognized for their robust protection against malware, ransomware, and phishing attacks.
FortiGate Firewalls: Our network security is bolstered by industry-leading hardware brands such as FortiNet/FortiGate firewalls, acting as a powerful defence against unauthorized access attempts, providing enterprise-level permitter defence for your networks.
Microsoft 365 & Google Workspace Security Experts: We prioritise the security of your Microsoft 365 and Google Workspace environments by implementing industry best practices like multi-factor authentication (MFA), strong password policies, and granular user access control.
Data Encryption: Your sensitive data remains secure at rest and in transit with industry-standard hard drive encryption solutions.
Advanced Email & Content Filtering: Our email filtering services and web/content filtering tools block malicious emails and prevent access to harmful websites, further safeguarding your data from online threats.
Commitment to Compliance and Certifications: We hold ourselves to the highest security standards. Our services are reflected in our adherence to relevant ISO certifications, including ISO 27001 (Information Security Management) and ISO 9001 (Quality Management), demonstrating our dedication to secure data practices.
Education and user awareness:
Train users to identify and avoid phishing emails that attempt to steal login credentials or sensitive information.
Train users on best practices for secure collaboration: Educate users on how to securely share files and folders within M365.
Conduct regular security awareness training: Ongoing training keeps users informed about the latest cyber threats and best practices.
By partnering with 3Link IT Solutions you gain peace of mind knowing your business data is protected by a comprehensive security strategy, industry-leading solutions, and a team dedicated to staying ahead of cyber threats.
Uncovering the Mystery: Expert Diagnosis for Your Toughest IT Challenges
At 3Link IT Solutions we understand that even the most experienced IT teams can encounter technical puzzles. That's where our expertise shines. Our technicians are highly skilled in diagnosing and resolving a wide range of IT issues, even those that may initially seem complex.
Here's how we ensure you get the answers you need:
Deep technical knowledge: Our team possesses a deep understanding of various technologies and systems.
Meticulous troubleshooting: We follow a structured approach, systematically analysing symptoms to identify the root cause of the problem.
Extensive resources: We have access to a wealth of knowledge bases and industry resources to stay current on the latest trends and solutions.
Collaboration is key: If a highly specialised solution is needed, we leverage our network of trusted partners to bring in the necessary expertise.
Rest assured: We'll work tirelessly to diagnose the issue and develop an effective solution, collaborating with our partners if needed. Our goal is to get your systems back up and running smoothly, no matter how complex the problem may seem.
Focus on your business, we'll handle the IT mysteries.
Understanding your unique IT needs is crucial to crafting a successful strategy. That's why we offer free initial consultations to businesses based in the Canterbury area. This no-obligation consultation allows us to:
Get to know your business: We'll discuss your current IT infrastructure, challenges, and future goals.
Identify areas for improvement: We'll assess your current setup and identify opportunities to improve efficiency, security, and scalability.
Recommend tailored solutions: Based on your needs and budget, we'll recommend solutions that keep your business running smoothly.
There's no pressure to engage our services after the consultation. However, we're confident you'll see the value we can bring to your IT environment.
